Customer Support Channels
A 60–Minute Response Time Guarantee
We provide a 60 min response guarantee for each trouble ticket or email that you send to the client service staff. We will swiftly reply to all standard queries and forward the matter to our sysadmins in case further assistance is needed. If you order our Optional Managed Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon in advance.
A Top–Notch Help Desk Support Service
Our client support team will be at your disposal 24x7x365 should you require help with the Site Control Panel or with any of the apps that we have pre–installed for your convenience on the server. What is more if you need assistance tackling all the regular administration tasks on your dedicated web hosting server, you can order the Optional Managed Services package, that includes data backup hard disk space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Our Site Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functions is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can carry out. The majority of how–to articles have video versions which show all the tasks that you can carry out in a very illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each Site Control Panel section.