Phone Support in Shared Hosting
We believe that the option to communicate with a live representative is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you have the option to get in touch with us on the phone for fourteen hours a day. If you consider buying one of our Linux shared hosting packages, for example, you have the option to phone us and find out more about our services before placing your order to make sure that we do cover all the system requirements for your web sites. Following the order, you'll be able to call us about all of the sales and / or billing troubles you may experience, or receive any kind of general or basic tech information that you need. We've aimed to find the balance between phone and ticket support, so for solely technical issues you can use the ticketing system, that will help you track the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs per day as a part of the support services for each and every semi-dedicated server plan that we supply. As some issues are more complex and time-consuming, you will have to open a ticket if you come across such a problem, but for all of your general, billing or minor technical issues you can always call us and we'll help you immediately in order to save you the time you'll have to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our high-tech cloud platform or you are able to get any other general info on our semi-dedicated services. We now have local phone numbers in the United States of America, the United Kingdom and Australia as well as an international number, which means that you can call the one that is nearer to your location.