One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting around for hours on end, or even a whole day, to get a response to a client support ticket or an email. Irrespective of when you touch base with us, we will lend you a hand within only 1 hour with any pre-sales and technical inquiries that you might have. In reality, our real response time almost never exceeds twenty-thirty minutes. As we are working 365 days a year, you will always obtain support in a timely fashion and we are aware of precisely how important that is in the digital era. As soon as you contact us, we’ll answer your inquiries. In case you run into any technical issue, we will tackle it for you, or we will provide you with all the required information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our astonishingly fast support services. You will get a reply to any support ticket posted through the hosting Control Panel or e-mail sent to our technical and customer support team in less than an hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes much less time to investigate and rectify a problem. We will provide you with more information if the solution entails something that needs to be done on your end. If you get in touch with us during weekends or legal holidays, the response time will be exactly the same and due to the fact that our support team is working 24/7, you will obtain instant help for practically any technical, general or billing issue no matter what time it is.