A ticketing system is the most common communication channel that web hosting companies offer to their clients. It is most often part of the billing account and is the fastest way to tackle an issue that requires a certain period of time to investigate or that has to be forwarded to an administrator. In this way, all responses supplied by either party will be stored in one and the same place in case somebody else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which implies that you will have to log in and out of at least two accounts to do a certain operation or to contact the company’s customer care staff. If you desire to administer several domain names and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Moreover, it could take a substantial span of time for the provider to respond to your ticket.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting packages include an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in the same place – payments, files, emails, support tickets, etc., eliminating the necessity to go through different systems. If you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with a few mouse clicks without the need to leave your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of informational articles, which will provide you with additional information and which may help you resolve any specific problem even before you post a ticket. We guarantee a support ticket response time of no more than one hour, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages, was developed with one goal in mind – that you should be able to manage everything associated with your semi-dedicated server account in one single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or stumble upon a complication, you can contact our client support engineers on the spur of the moment without needing to log in to a different interface. You can look through your website files or check various settings within your account whilst sending a new ticket or reading the reply to an old one. If you’ve got a lot of tickets and you wish to find a given one, you can make use of the intelligent search box, which is available in the Help section. We will make sure you obtain a response in less than sixty minutes irrespective of the essence of your inquiry or problem.