Integrated Ticketing System in Shared Hosting
Our Linux shared hosting packages include an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in the same place – payments, files, emails, support tickets, etc., eliminating the necessity to go through different systems. If you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with a few mouse clicks without the need to leave your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of informational articles, which will provide you with additional information and which may help you resolve any specific problem even before you post a ticket. We guarantee a support ticket response time of no more than one hour, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages, was developed with one goal in mind – that you should be able to manage everything associated with your semi-dedicated server account in one single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or stumble upon a complication, you can contact our client support engineers on the spur of the moment without needing to log in to a different interface. You can look through your website files or check various settings within your account whilst sending a new ticket or reading the reply to an old one. If you’ve got a lot of tickets and you wish to find a given one, you can make use of the intelligent search box, which is available in the Help section. We will make sure you obtain a response in less than sixty minutes irrespective of the essence of your inquiry or problem.