24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting packages are round-the-clock, which means that you can forget all about waiting for several days so as to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. In case you do have an account, you can open a support ticket on top of the other three options for contact. You are able to choose the best way to contact us depending on where you are or what equipment you are using. We're able to assist you for more or less any hosting-related query that you have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive well-timed support, in particular when your website is not functioning as it should be for whatever reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, thus in case something happens, you're able to use various ways to get in touch with us - telephone line with a couple of local numbers internationally, live chat, emails and tickets. The first two methods are for billing, pre-sales and basic issues, so that in case you don't have an account yet, for instance, you'll be able to get additional information for our services, or we will assist you with uncomplicated tech problems. The second two methods are for strictly tech troubles or anything that is more time-consuming since it's much easier track the dialogue between you and our tech support crew. The guaranteed max response time for them is merely 1 hour, the typical one - 15-20 min, so you won't have to wait for an entire day in order to receive support as you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Web Hosting
In case you buy a virtual private server from our company, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local telephone numbers in the United States, the United Kingdom and Australia as well as a live chat service. When you are an active customer and you require help with some technical issue that requires longer time to analyze or resolve, you will be able to open a ticket through your billing account or you will be able to send an email message and we'll handle the issue and send you an answer within one hour. The answer time is warranted 24/7, which includes weekends and holidays, yet for the majority of problems it takes a maximum of 30 mins to get support. The support service covers your VPS plus all of the pre-installed software it comes with, so if you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max answer time warranty, you will benefit from prompt support when you acquire a dedicated server from our company. Our customer and tech support teams are available 24/7/365, as a result every time you open a ticket through your billing account or you send an e-mail message regarding any problem with the server or the pre-installed software on it at any time of the day, you'll have an answer within one hour, even during holidays. Our ticketing system is the more suitable option when the issue in question requires more time to be solved or if it should be forwarded to our administrators, because it is much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to call us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.