A 99.9% Server Uptime
We’ve set up our shared hosting system using dependable hardware components and heavily customized software. Our admins have installed a customized version of Security–Enhanced Linux on each of our machines to guarantee the highest level of safety and reliability. We have set up a number of anti–DoS devices together with highly effective firewalls to make sure our network is impenetrable and safe.
All our Linux shared hosting packages packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is very important to also build your own network architecture. Because of this, we set up a custom internal network in each one of our data centers. Relying on top–notch Juniper switches and routers, our internal network allows for stunningly fast data transfer rates and is also completely redundant.
Thus, you can enjoy a 99.9% network uptime in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, regardless of which hosting service you’ve selected.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to decrease all possible risks with our cloud hosting packages and irrespective of the fact that we offer top–class technical support, there are occasions when the customer simply isn’t content with what we are offering. Or he wants to migrate to a more robust hosting solution, such as a virtual private server or a dedicated hosting server.
For this reason, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t pleased, we will give you a full refund.
24/7 Technical Support
When you operate a hosting company, your technical support engineers are of foremost importance. That’s why we’ve conscientiously selected a very experienced group of customer service technicians, each with lots of years of expertise behind his back. Thanks to them, our company offers 24x7 support with all our hosting services.
And not only that, our company offers a 1–hour response time guarantee. All trouble tickets are answered in less than sixty minutes and our average response time is below twenty minutes!